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Epson Dx8400 Reset Software Download



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Epson Dx8400 Reset Software Download



Please DO NOT call or email us for information, this is a FREE service and many weeks of work have been put into this page & the resetting page for your use, please read it thoroughly! All the information you may need is either on this page, theresetting page or can be found somewhere on the Internet.All the problems you encounter have been made by Epson and we are simply trying tohelp here.Unfortunately, not all models can be reset using this free page.To reset a printer attached to a Macintosh Computer, the SSC Service Utility resetting program is not compatible, so please take your printer to someone's Windows Computer and reset it there using this page.No responsibility will be taken by The Ink Store for any problems caused to computer files, programs or printer firmware & settings as a result of using any of the programs or methods available on this website. None of the software programs or procedures available here were written or modified by us in any way and it is not known if any harbour any unforeseen malicious intentions.Installing and opening the software:If you have not already downloaded the program clickhere to download.Install Software ( sscserve.exe ) by double clicking on the 'Set Up' file you downloaded.When Installed, Click on the [Start Button] on your computer desktop, then click on [Program Files] or [Programs] andselect SSC Service Utility from the list. This will open the program.Click on the [Configuration] tab and select your printer from both the [Installed Printers] and [Printer Models] lists.Please Note: Some models are listed with an 'x' in the model number, this meansthat the 'x' can be a variety of numbers, for example, if you had an Epson C44 printer the selection for you would bethe one that looks like this 'C4x'. This is because the selection is the same for the C42, C44 & C46 printers.Also for R265 users, your printer isn't listed so select the R270 with this version (v4.3) until a newer version isavailable, I've been told this works.Now close the program and it will continue to run in your Task Bar on your computer desktop.You can now click the right mouse button on the icon in the Task Bar to use the menu you require.Using the SSC Service Utility software, tips and advice:Foreword:If your printer is giving warnings that your printer is due maintenance, this usually means that the printer has countedthe amount of prints you've printed and reached a limit, which is set in the printer hardware.The printer will stop completely after a certain amount of prints (overflow), normally requiring you to take yourprinter to an Epson dealer for servicing and resetting.The service maintenance that would then be carried out is the draining / replacement of the ink pad that catches all thewaste ink and resetting of the protection counter.The ink pad replacement may be unnecessary, as this is rarely full when the maintenance messages appear. Therefore, theonly requirement now is to reset the counter which will then release your printer hardware and start counting yourprints from zero once more.If the printer has passed the maximum prints and you've continued printing throughout the warnings, after the 'overflow'amount of prints, it will lock out completely giving you two flashing lights on your printer which you can't resetwithout this software or without pressing a sequence of buttons.Resetting:If you are just receiving 'maintenance needed' messages:The 'Protection Counter' will need to be reset, this is under the menu listing of [Protection Counter]Clickon [Reset protection counter].You will be asked "Has the ink pad been replaced"? Click [Yes] or [OK] to this, even if you do not wish toreplace the ink pad at this time.Your printer should now be ready for use as it was when brand new.Resetting:If you are completely locked out:First,you will normally need to [Clear counter overflow] under the menu listing of [Protection Counter].You will then need to use the [Soft reset] utility on the menu under [Extra]. Wait about 5 minutesfor the printer to reset.This will reset your printer and stop the lock out.Then [Reset protection counter] under the menu listing of [Protection Counter].You will be asked "Has the ink pad been replaced"? Click [Yes] or [OK] to this, even if you do not wish toreplace the ink pad at this time.Your printer should now be ready for use as it was when brand new.Restart your printer & computer if necessary.Other Utility Features:This utility also has other features such as separate colour cleaning and deep cleaning. However, not all printers willhave access to other features within this software.Beware of the deep cleaning, this is for very bad clogging on the heads through prolonged lack of use and uses nearlyhalf a cartridge of ink from all colours to clear the blockages.You can also carry out your nozzle checks and other normal utility functions using this software. Use it separately toyour normal Epson printer software and close the program from the taskbar once you have finished with the utility.The program will shut off when you shut your computer down and will not run again unless selected from your programslist ordesktop shortcut (if you chose to have one on installation).Because the software has unknown features meant for printer engineers, your antivirus program may see it as a threat,just tell it to ignore it.Soft Reset:This sorts out a multitude of problems.Some printers are designed to stand alone as well as work with a computer, therefore they have 2 different softwareprograms controlling them, 1 within and 1 from the computer. This can sometimes throw up a continuous problem orrejection when an error occurs. Control from the computer is always the best form of printer control as there is so muchmore you can do with the diversity of the computer as opposed to the set built in software in the printer.So when a cartridge circuit fails, your printer will recognise this and tell you of a problem. Unfortunately, printersdon't have the extra facility of 'error message clearing' and may keep showing the same error from that point on unlessthe printer 'firmware' is reset in some way.With the service utility provided on this disk, there are extra functions that can be used for full control of yourprinter, depending on the model and level of support supplied for that model. One such useful tool is 'Soft Reset', thiswill reset anything in the printer 'buffer' (storage area) and the built in software (firmware). This will normally setyour printer back to its default settings.To find Soft Reset, click the right mouse button on the SSC Service Utility icon which will be running in the blue taskbar at the bottom of your desktop screen, then select 'Extras'. There you'll find 'Soft Reset'.When you click the left mouse button on the soft reset, it will take a few minutes to reset so the best advice to giveis to go and make a cup of tea once you've selected it and do absolutely nothing to the computer or printer for at least5 minutes. Make sure the printer is completely silent (not operating) before closing any programs or switching off theprinter.Now shut down the computer, switch off the printer, unplug the printer for 2 minutes, plug in the printer, switch theprinter on & start up your computer.Your printer should now be reset completely with all previous tasks, errors and set-ups forgotten by the printer.Other printer makes:If there are resets available for other printer makes and models and are known by us, they are available for free usefrom the printer make main page, i.e. Canon / HPetc.Cartridge Errors / Problems:Whatever the problem was before resetting the printer, may still need to be put right. Therefore, if your problem is nowthat a cartridge is showing empty but is new or a cartridge is not recognised, see below.Cartridge Rejection Problems:With limited information on any actions you carried out prior to any error messages, I shall try to help you getyour printer running correctly.My assumption would be that your printer was out of ink on 1 cartridge and you changed a few cartridges at the sametime.1) This normally confuses the printer software, as it only expected 1 cartridge and will normally still showempty for those cartridges that were changed and didn't yet need changing.2) If any one of the cartridge microchips fail when you change more than 1 cartridge (when not required), theprinter will NOT tell you which chip has failed, it will mark them ALL as failed.Both problems above should be straight forward to sort out.The solution, is to use your printer maintenance software that is installed on your computer.If you are using a printer which has a small screen and a [Menu] / [Set Up] button, you can clear your problems in thesame way as below but, by using the printer maintenance software instead of the computer software.To get to the maintenance screen on the computer:Open any document such as a letter or a picture, click on [File] then [Print], when the printer properties box opens,click on [Properties] / [Preferences], then you'll see a [Maintenance] tab on the next screen, click on this and you'rethere.A lot of Epson printers have different maintenance tools and buttons.The one you need is called something like [Ink Cartridge Replacement].If you haven't got a button for this, click on [Head Clean] and it will refuse to clean the heads as you have acartridge problem or a cartridge needs replacing. Select [Replace] and you will start a 'wizard' in the same way as itwould start for an [Ink Cartridge Replacement] button, which is a step by step program. Read the screens that appear andkeep clicking next as if you were about to change a cartridge, until you have to click [OK] to move the print head tothe 'Change' position.___________________________________________________________________________________________________________For problem 1) above:If you are sure that all the applicable cartridges giving incorrect levels are full cartridges, open the flap that holdsthe cartridges down and (one at the time) unclip and lift each cartridge and press them back into place. This willtrigger the software into accepting the (not yet recognised) cartridge/s as new.Close the flap when finished and carry on with the on-screen step by steps.While the printer charges the ink nozzles, it will check your microchips on the cartridges.For problem 2) above:Open the flap that holds the cartridges down and unclip and lift the left-most cartridge and press it back into place.This will trigger the software into checking its chip, click OK to charge the nozzles and if this was the failedcartridge chip, the other cartridges will suddenly become recognised and that cartridge you just re-inserted (if stillshowing as failed) is the failed one that needs replacing.If you still have all cartridges unrecognised or showing failed. Start the wizard again in the same way and re-insertthe next cartridge in sequence. keep doing the whole procedure for all cartridges in sequence only until the softwareshows all other cartridges as recognised except the one you just re-inserted, or all cartridges as recognised (if it wasjust previously seated badly). Once a specific failed cartridge has been replaced with a new cartridge, all should bewell.___________________________________________________________________________________________________________You may now get some messages telling you they are not Epson cartridges and [Yes] / [No] to continue using thecartridge, obviously click [Yes].At this point, if there are any failed chips or empty cartridges that need replacing, you will be told to replace thoseapplicable before the wizard can complete.For any unrecognised chips, you can do the same process and just remove and refit that cartridge, incase it didn't makea perfect contact with the printer, this usually sorts that problem out, but if the software still tells you thecartridge is not recognised or has to be replaced then please replace it.This is one occasion where it pays to have spare cartridges ready to use.On fitting all relevant full cartridges, your printer should now show reasonably accurate ink levels and all cartridgeswill be accepted and ready for use.If you have used some ink from cartridges that are now showing full then further down the line you might find thatyou've completely emptied a cartridge before the software thinks it's empty. This cartridge colour will disappear fromyour pattern on the 'Nozzle Check' and must now be replaced, but if you haven't got an [Ink Cartridge Replacement]button and the software isn't asking for a cartridge to be replaced yet, this can be tricky.You will now have to clean your heads a few times, to use up some ink until a cartridge is recognised as empty, then youcan activate the wizard by clicking on the [Head Clean] button again, as above.For future information:If you are changing cartridges by pressing your ink button on the printer, only change the cartridges that are beingasked for and nothing else.If you are able to access the Ink Cartridge Replacement wizard on the computer, you can change anycartridge at any time, but consider how much ink you are throwing away by changing cartridges before they are empty.If you are using a printer which has its own small screen and a [Menu] / [Set Up] button, you can and should clear yourproblems in the same way as above, but by using the printer's maintenance software instead of the computer software.This information should be sufficient to clear 90% of Epson inkjet printer cartridge problems.


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